Mystery Shopping
Business Intelligence
Customer Experience Research
JUSTFORBUSY independent research agency, conducts a variety of Market, Customer and User Experience research and Mystery Shopping in Georgia and CIS countries.
120 000+
interviewers and mystery shoppers
1700+
implemented projects
2014
since
ПОЛУЧИТЬ КОНСУЛЬТАЦИЮ
Mystery Shopping
Business Intelligence
Customer Experience Research
Business Intelligence
Customer Experience Research
ПОЛУЧИТЬ КОНСУЛЬТАЦИЮ
JUSTFORBUSY independent research agency, conducts a variety of Market, Customer and User Experience research and Mystery Shopping in Georgia and CIS countries.
120 000+
interviewers and mystery shoppers
1700+
implemented projects
2014
since
ПОЛУЧИТЬ КОНСУЛЬТАЦИЮ
We help businesses to work more successfully!
JUSTFORBUSY conducts research in accordance with international and national quality standards for marketing research
Solutions
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Тренинги
Формализация бизнес-процессов
Об услуге
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Mystery Shopping
Mystery shopping is a widely used method of evaluating the quality of customer service whereby a specially trained "mystery shopper" performs tasks in-store, online, and/or by phone, such as purchasing a product or running through a specific scenario, and then provides detailed customer experience insights, allowing an organization/brand to drive effective change within its business. The result is an objective assessment of the company’s adopted standards, allowing to evaluate the level of service through the eyes of a real customer.
The type of evaluation depends on the industry, features of business, and the main goal.
What types of Mystery shopping services are available?
Our Six Step Process
We work with every client to understand what matters to their brand, and create a tailored program based on their challenges. Then we educate our mystery shoppers, validate knowledge transfer, draw up a schedule of visits
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We visit the targets as per the agreed schedule and profile
We record audio of the visit, take photos or make videos, complete the checklist based on the results
Within the designated timeframe, we provide a full report on each visit on the web-based business intelligence platform
We create final report with recommendations based on the results of the service quality evaluation
We can organize workshops and practical seminars aimed at ironing out problem areas and training staff as required
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You can order the Mystery Shopping services in all cities and countries where we operate
We assist you in learning more about your rivals' activities by comparing customer experience, the scope of services, pricing, and wages, as well as investigating their business processes. We adhere strictly to legal boundaries and refrain from engaging in industrial espionage.
Which kinds of business intelligence can I order?
We can carry out complex audit or studies on one parameter
Customer Experience Research
We assess the quality of the service customers receive and their overall impression on an emotional level. This allows us to identify hidden issues in cases where formal indicators are close to ideal, but sales are low.
The type and methodology of the inspection depends on the industry, the nature of the business, and the purpose of the research.
Which kinds of customer experience research can I order?
Final report
Basic version
• Summary table in Excel
• Final presentation on the client's form
• Final presentation on the client's form
Extended version
• Includes customer journey map (CJM)
• Summary CJM for the company as a whole
• Summary CJM for the company as a whole
Alina Kirilina
Mystery Shopping Project Manager
Lyudmila Fomina
Mystery Shopping Project Manager
Irina Chibutkina
Mystery Shopping Project Manager
Yana Kurianova
Mystery Shopping Project Manager
Yulia Nevesyolaya
Mystery Shopping Project Manager
Anna Kornilova
Mystery Shopping Project Manager
Natalia Tyablina
Accounts Manager
Daria Sokolova
Analyst
Yana Savchenko
Financial Controller
Irina Mekhonoshina
Mystery Shopping Project Manager
Olga Kozhevnikova
Head of Marketing Research
Yelena Rimskaya
Head of Quality
Oleg Lisin
CEO
Galina Verizhnikova
Head of the Mystery Shopper Project
Team
Our Customers
Solutions
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© 2019 Just for busy
