We assess the quality of the service customers receive and their overall impression on an emotional level. This allows us to identify hidden issues in cases where formal indicators are close to ideal, but sales are low.
Our research is based on cutting-edge international methodologies, as well as our own original innovations and IT.
It will help you identify priority issues and customer expectations you may not have been aware of
It will give customers a better impression of your business
It will allow you to expand your understanding of your customers and their relationship to their experience at your establishment
What will customer experience research do for me?
Customer Experience Research
Customer Experience Research
We assess the quality of the service customers receive and their overall impression on an emotional level. This allows us to identify hidden issues in cases where formal indicators are close to ideal, but sales are low.
Our research is based on cutting-edge international methodologies, as well as our own original innovations and IT.
It will help you identify priority issues and customer expectations you may not have been aware of
It will give customers a better impression of your business
It will allow you to expand your understanding of your customers and their relationship to their experience at your establishment
What will customer experience research do for me?
● We recommend performing customer experience inspections on a regular basis in tandem with mystery customer evaluations in order to maintain a truly comprehensive picture of your business’s service quality.
● Customer experience research is particularly crucial when releasing a new product, service, or mobile service
● Customer experience research is particularly crucial when releasing a new product, service, or mobile service
● An objective idea of how pleasant and/or convenient an original or active product or service is for users
● Increase customer loyalty by identifying flaws in your service
● Increase customer loyalty by identifying flaws in your service
When should I perform a customer experience inspection?
What will I get?
The type and methodology of the inspection depends on the industry, the nature of the business, and the purpose of the research.
Which kinds of customer experience research can I order?
Prices
The final cost of the research depends on the number and geography of visits, the requirements for mystery shoppers, and the format of deliverables and recommendations