Mystery shopping is a widely used method of evaluating the quality of customer service whereby a specially trained “mystery shopper” performs tasks in-store, online, and/or by phone, such as purchasing a product or running through a specific scenario, and then provides detailed customer experience insights, allowing an organization/brand to drive effective change within its business. The result is an objective assessment of the company’s adopted standards, allowing to evaluate the level of service through the eyes of a real customer.
Our mystery shopper service can be tailored to meet your specific business needs and goals. We provide a mystery shopper report in the form of an audio/video recording, photos and a checklist on web-based business intelligence platform.
Our mystery shoppers are not employees of JFB International, but rather independent contractors. They are self-employed evaluators who have undergone special training. This allows us to carry out evaluations in different regions and time zones on schedule and to the highest standard.
Every month we conduct more than 10,000 evaluations of varying complexity for clients from different industries across different regions
Our mystery shoppers always match the profile required by the Client in terms of age, gender, education, income and selected legend.
We work with more than 100,000 mystery shoppers
Our project managers are experts in various industries, including retail, financial, luxury, restaurant and others. This allows us to better understand the Client’s needs and to develop a legend and checklist in line with the evaluation goals.
Our project managers are sales and service research professionals