About Us
JUSTFORBUSY is a full-cycle international research agency
— We conduct various forms of marketing research utilizing a wide range of approaches
— We adhere to both international and national research quality standards
— We are a long-standing member of the MSPA (Mystery Shopping Professionals Association)
— We conduct various forms of marketing research utilizing a wide range of approaches
— We adhere to both international and national research quality standards
— We are a long-standing member of the MSPA (Mystery Shopping Professionals Association)
We do more than merely conduct research and provide reports; we also draft recommendations to enhance customer service, boost sales, and streamline operations.
How satisfied or dissatisfied your customers are with your products and their shopping experience, as well as your brand as a whole.
How to increase your team’s efficiency and performance while retaining valuable employees.
How closely your team members adhere to internal policies and procedures.
You’ll discover
What precisely is going on inside your firm, what issues are impeding its further growth, and what you should watch out for in the near future.
What makes your business stand out from the competition, where it falls short, and how to improve your market position.
About Us
JUSTFORBUSY is a full-cycle international research agency
- We conduct various forms of marketing research utilizing a wide range of approaches
- We adhere to both international and national research quality standards
- We are a long-standing member of the MSPA (Mystery Shopping Professionals Association)
- We conduct various forms of marketing research utilizing a wide range of approaches
- We adhere to both international and national research quality standards
- We are a long-standing member of the MSPA (Mystery Shopping Professionals Association)
We do more than merely conduct research and provide reports; we also draft recommendations to enhance customer service, boost sales, and streamline operations.
You’ll discover
How satisfied or dissatisfied your customers are with your products and their shopping experience, as well as your brand as a whole.
How closely your team members adhere to internal policies and procedures.
What precisely is going on inside your firm, what issues are impeding its further growth, and what you should watch out for in the near future.
What makes your business stand out from the competition, where it falls short, and how to improve your market position.
How to increase your team’s efficiency and performance while retaining valuable employees.
Our Approach
Bespoke
We consider the specifics of your business and product, as well as all of your requirements.
Insightful
We recognize that the Seller, the Buyer, and the Product are the three pivotal factors influencing your sales. Therefore, our research is focused on your industry, customer behavior, and sales strategies. We place a high priority on the quality control of the gathered data and reporting in each project.
Proficient
Our team has spent over a decade studying and applying the mystery shopping technique to evaluate service quality in various contexts and forms. Our highly skilled professionals possess specialized knowledge in their respective fields and are always eager to provide practical guidance.
Our
Mission
Mission
We strive to help companies operate more effectively and deliver elevated levels of customer service.
Our History
2014
September
We launched our business
October
Implemented our first mystery shopping project
December
Launched our own platform for data collection, storage, and report generation for our mystery shopping campaigns
2015
Implemented our first projects in the Luxury segment: Jewelry, Watches & Accessories, Bags & Accessories, Clothing & Footwear
June
August
Implemented our first direct audit projects
December
Implemented initiatives with a wide geographic scope (in remote, small, and medium-sized towns)
2016
July
Assisted over 200 businesses across more than 17 industries in enhancing their customer service standards
2017
April
Implemented our first projects in Perfume & Cosmetics Stores and Beauty Parlors
2018
March
Implemented our first projects in Banking, Insurance & Mortgage
April
JFB becomes a regular member of the MSPA (Mystery Shopping Professionals Association)
July
Implemented our first projects in Pharmaceuticals
2019
February
Implemented our first projects in Air Transport and Ground Handling Operations
June
Implemented our first projects in Quality Assessment of Personal Customer Digital Service Providers
November
Implemented a large-scale project in Quality Assessment of Ride-Hailing Services, Including Transportation of Children
December
Completed 300,000 mystery shopping checks. Our active mystery shoppers database exceeded 60,000 people in all CIS countries
2020
January
Implemented a complex international project for one of the CIS leaders in Sportswear
Implemented our first projects in Electronics & Technology and Automotive & Gas Stations
March
October
Conducted regular surveys in the CIS countries
August
Implemented our first projects in Children's Products
October
Launched food industry surveys
April
Launched a large-scale initiative to assess the level of services provided in the CIS pharmaceutical sector during the lockdown
May
Significantly enhanced the capabilities and performance of our dashboards for mystery shoppers, project managers, and customers
2021
January
Launch of regular trainings and workshops for new and regular mystery shoppers
July
Our active mystery shoppers database surpassed 100,000 people in the CIS countries
September
Reached 10,000 mystery shopping checks per month in the CIS across all types, segments, and regions
2022
February
Conducted a series of non-standard inspections in the premium real estate market
April
Five years of membership in the MSPA, Europe
June
JFB joined the international research company JFB International headquartered in Astana, Republic of Kazakhstan
October
JUSTFORBUSY became a regular member of the MSPA ASIA&PACIFIC division, delivering full mystery shopping services throughout the Asia-Pacific region
2023
January
Implemented our first project in the UAE
March
Established a qualitative research section and conducted our first studies exploring customer behavior
