Customer Experience Benchmarking
We evaluate your strengths and weaknesses in relation to your key rivals. We meticulously gather crucial information to support your management decisions, including product launches and the opening and closing of points of sale.
The Procedure
We agree on the essential parameters for the analysis
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We determine the price and format of the report
We conduct an audit
Once our audit is complete, we present you with an insightful report that includes valuable suggestions for improvement
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● We advise doing mystery shopping audits on a regular basis, at least once per quarter
● A fair assessment of your company's service quality, as perceived by your customers in comparison to your competitors.
● Regular updates and heads-up for management decisions (prices, new services, business processes, salaries, etc.).
● Regular updates and heads-up for management decisions (prices, new services, business processes, salaries, etc.).
Frequency
What You Get
By delving into the strengths and weaknesses of your competitors, you gain valuable insights to evaluate your own capabilities. Armed with this knowledge, you can devise effective strategies to overcome your competitors and establish a robust market presence. We survey and compare the prices, products, ongoing advertising campaigns, and marketing tactics of the competitors. The acquired data provides you with the opportunity to adapt your product or service, making it truly unique and enabling you to secure a stable position within the market.
Prices
Pricing varies based on the complexity of the project and includes the comprehensive audit cost.
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