Evaluations with and without disclosure
Evaluation with disclosure
If the business cannot be evaluated in secret, the mystery customer discloses their status and provides identification. This⦁may be necessary if, for example, they have been asked to⦁inspect the kitchen. In this case, the disclosure is included in⦁the⦁mystery customer's engagement guideline.
Evaluation without disclosure
Evaluations without disclosure are necessary if the mystery customer’s primary objective is to evaluate compliance with⦁service standards. In this case, the mystery customer pretends to⦁be a real customer and evaluates the employees during every phase of the process, from check-in to check-out.
Kinds of evaluations